FAQ

How do I track my Order?

Please click the order tracking link above and enter in your order number and email address. If you do not remember your order number please just enter your email address and your order number will be e-mailed to you shortly. Once you have your order information you will be able to see exactly were your order is in our system. Once an item is shipped you can track your order with the tracking number given.

If I place an order when will it ship?

Currently all orders placed up to 5:00PM Pacific Time ship that day.

How do I know the right size to buy?

Generally as a rule of thumb it is wise to always order a little bigger on costume sizing. If the costume is slightly big it can be easily taken in. If you are concerned about a costume being too small please consider ordering a size up.

I am purchasing from outside the United States how long will it take to get my order?

All orders placed before 2:00 PM PST time will ship the same day. However, we can not control the actual shipping time and each country's customs department. So please allow for a little extra time, when ordering from outside the United States.

If I purchase an item in multiple quantities can I receive a discount?

Yes, we can offer quantity discounts on a case by case basis. If you are placing a large order please call our customer service department, so we can assist you.

Can I pick up my order from your warehouse?

Yes you can pick up an order from our warehouse. However, we only allow Will Call pickups by appointment only. There is also a minimum order amount that must be met in order to do a will call order. Please call our customer service department for more details.

If an item is marked out of stock, can I still place an order for it?

If there is an item you would like to purchase that is marked out of stock, please try calling our customer service department. They will be able to tell if the item is coming back in stock and when.