FAQ

How do I track my order?

Please click the order tracking link and enter your order number and email address to see the status of your order. If you do not remember your order number please just enter your email address and your order number will be e-mailed to you. Once an item is shipped you can track your order with the tracking number given.




When will my order ship?

Orders placed before 2:00PM PST will ship the day. Orders placed after 2:00PM PST will ship the following business day. Please note that our parcel couriers only ship Monday-Friday.




How do I know what size to buy?

We display all sizing information provided by the manufacturers on every costume page. To ensure you receive the right product we are willing to measure any costume if you require more information.




How long will it take to receive an order internationally (outside of the USA)?

All orders placed before 2:00PM PST time will ship the same day. Orders received after 2:00PM PST will ship the following business day. Please note we cannot control the transit time or your country's customs department. Please allow extra time when ordering from outside the United States.




Do you offer bulk pricing?

Some items are eligible for bulk rate discounts. If you are placing a large order please call or email our customer service department so we can assist you.




Do you have a store where I can pick up my order?

As an online retailer we do not have a storefront where customers can shop. We do, however, offer pickup from our shipping warehouse. Will call pick-ups are scheduled by appointment only. All local pick-ups are subject to an administrative fee that will vary by order amount. Please call or email our customer service department for more details.




Is it possible to place an order for an out of stock item?

If an item you would like to purchase is marked out of stock please call or email our customer service department. They will be able to tell you when the item will be available.






Brands on Sale, Inc
1-800-979-3156
sales@brandsonsale.com
Mountain View Industrial Center
2466 Lugonia Ave
Redlands, CA 92374
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