Costumes and more since 2002.
1-800-979-3156 7AM-5:30PM PST

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Common Questions

Below you'll find the most common questions we hear from customers. Of course, you're always welcome to contact us by phone or email.

Ordering from Us

Which payments types we accept, information about sales tax, and more...

Shipping & Delivery

How much shipping costs, estimated delivery dates, expedited shipping and more...

Existing Orders

How to track your order, change your address, cancel a pending order, and more...

Exchanges & Refunds

Find out to get another size, replace a damaged item, return your order and more...

Privacy & Security

Your details are safe with us. Info on how we protect your credit card and personal details...

Contact Us

Was your question not answered? Send us an email or call toll-free for an answer...